Privacy Policy

Protecting your personal data and assets is our highest priority. We are fully committed to keeping them secure.

Suncrest Kyvo collects and retains data essential to your trading activities on our trading platform. This Privacy Policy explains how we collect and store that information.

The following principles guide our policy:

• To ensure complete transparency about how we collect and store your personal data:

Our goal is to ensure you understand how we collect and process data, so you can make informed decisions. We follow clear guidelines and processes for handling information on this official website. This policy explains how it works and the methods we use, providing transparent, concrete details about how your data is used. You remain in control.

We will promptly provide relevant information whenever we determine you should be informed. Transparency is central to our approach.

Our trained team is available to answer any questions about our processes, including how it works and our obligations under the laws of Oman. You can reach us at: info@suncrest-kyvo.com

• We will not use personal data for any purpose other than as described in our Privacy Policy.

We may process personal data for the following purposes: to ensure the proper operation of Suncrest Kyvo services and to connect trader-members with third-party trading platforms. We may also process data to maintain and enhance functions and services on our official website, protect our rights, and comply with regulatory or other legal obligations. Finally, we process data as needed to provide administrative and other business functions related to the Services we offer to you, the client.

To provide better services tailored to your preferences and needs, Suncrest Kyvo uses personal data.

• To make use of essential tools to safeguard your personal data and exercise your rights:

You can contact us at any time through our official website to request access to your personal data. We can correct or delete it where appropriate. We also support requests to transfer your data to you or to a designated third party. These options are provided to help you exercise your rights to privacy and control.

• Keep your personal information secure:

We employ bank‑grade security across our systems. While no method can be guaranteed 100%, we continually upgrade our infrastructure and reinforce protective measures to meet the highest standards.

We maintain a comprehensive privacy policy and employ industry-leading security measures.

1. The Scope?

This policy describes how we collect, process, and share any personal data relating to natural persons.

Our policy applies to all identifiable natural persons. This includes any individual who can be, or has been, identified using data entrusted to us, or information we can access and/or combine.

As defined in the Privacy Policy, data processing refers specifically to the storage, management, and organization of personal data.

We do not collect, or seek to collect, information about individuals under 18. We also do not permit anyone under 18 to use our platform or official website for any purpose. If we become aware of a user or any data relating to a person under 18, we will promptly delete such information.

2. Which personal data do we collect and store?

When you register with us, we collect the personal data necessary to enable your use of our services. Where required, we may also request additional details to verify account ownership. To maintain and improve service quality, we collect and analyse information about how you use our trading platform and the services of our third-party partners on our official website.

3. You are never required to provide your personal data to the company.

While you are not required to provide your data, choosing not to may limit the services we can offer and restrict your ability to use our platform.

4. What personal data do we collect? When you visit our website, we may collect the following types of personal data:

We do not collect data that personally identifies you. We do, however, record certain usage details, including your account activity, IP address, and the date and time of access. For maintenance, security, and support, we retain system crash reports, browser information, and the type of device used to access your account. We also record your account’s language setting.

We only collect and store the personal information you consent to provide to us when you use our service to connect with a third‑party trading platform.

The personal data you may have shared with third-party platforms can include your full name, address, phone number, and email address.

5. Why does the company need my personal data, and is it legal for them to collect it?

The company collects, stores, and processes your personal information solely for the purposes set out in this Policy. All such activities comply with applicable laws in Oman.

The company will not handle, process, or transmit your data except in accordance with the applicable laws of Oman. The legal bases for such processing are:

• You have agreed to allow the company to store and process your personal data. By submitting your information to the company, you also authorise us to transfer it to the appropriate third-party trading platform. Your consent includes the processing of your personal data for one or more specified purposes.
• To improve its services, pursue legitimate interests, and establish or defend legal claims, among other purposes, the company may be required to store and process your personal data.
• Data processing is necessary to comply with legal obligations.

If you would like more information about the data processing the company is required to perform, please contact us by email.

Below you will find a list of the purposes for which we may process your personal data, along with the applicable legal bases.

6. Disclosure of Personal Data to Third Parties

To store and process IP addresses, conduct user surveys and analytics, and deliver related services, the company may share anonymised personal data with third-party service providers.

If you request it, we may share certain personal data you provide with third-party services. In such cases, the use of your data will be governed by that company’s privacy policy. This may include multiple digital trading platforms.

To better serve our clients and improve our services, the company may share personal information with its affiliates and partner companies.

Where required under applicable law, or to safeguard our rights and assets and those of our third-party partners, we may disclose data to competent law enforcement or regulatory authorities.

In connection with significant corporate transactions—such as a sale of the company, seeking investment, or obtaining a loan—we may disclose relevant data in a lawful and appropriate manner. The same may apply in the event of a merger, restructuring, consolidation, or bankruptcy, in line with applicable law.

7. Use of Cookies and Third-Party Services

Cookies and similar technologies may be used for website analytics and in collaboration with advertising partners, in accordance with applicable laws and industry standards.

Cookies are small files stored on your device when you visit our official website. We use them to understand browsing behaviour and preferences so we can personalise and enhance your experience. Cookies help us remember your settings and tailor our services accordingly. They also support site analytics and the collection of aggregated statistics for performance monitoring and strategic planning.

Broadly speaking, the site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends, allowing the site to recognise you when you return and making it easier to use.

Types of cookies:

Cookies may be used as necessary for their designated purposes:

Cookies are blocked or have been deleted

To delete or block cookies, please adjust your browser settings. Use the links below for step-by-step instructions for the most widely used browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

If you block cookies, some operations and site features may not work as intended.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to fulfill the purposes described in this policy. It may be kept longer where required by applicable laws, regulations, or internal company policies.

At your request and discretion, we will share your personal data with third-party trading platforms for 12 months. When this 12-month period ends, we will, with your consent, continue sharing it for a further 12 months.

As part of our operations, we routinely review all personal data to determine whether it remains necessary.

9. Transfers of personal data to third countries or international organisations

When necessary to provide our services through our official website and/or for security reasons, personal data may be transferred to third countries (outside your country) and to international organizations under strict security protocols. We apply industry-leading safeguards to protect your information and ensure you retain access to all legal rights and remedies in every case.

Across the EEA (European Economic Area), all residents are protected by applicable data protection laws and safeguards.

• All data transfers are conducted under EU jurisdiction and competence, in accordance with the data protection standards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council, dated 27 April 2016 (“GDPR”).
• All data transfers between public entities or authorities are conducted in accordance with Article 46(2) and are governed by a legally binding and enforceable instrument.
• The European Commission’s Standard Contractual Clauses, issued under Article 46(2)(c) of the GDPR, set the conditions for international data transfers and are applied accordingly. You can read the Clauses on the European Commission’s official website: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For further details on the specific security measures the company uses to protect your personal data during transfers to third countries, please send your request by email to info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is safeguarded using advanced technical and organisational measures aligned with industry best practices and recognised standards. These controls help prevent the unlawful or accidental destruction, loss, or alteration of data.

Although we apply the highest levels of care and the data protection standards required by law, we cannot guarantee in all circumstances that your personal data will remain free from error. Accordingly, we cannot be held liable for any disclosure of personal data or for incidental, intangible, or consequential loss or damage. This includes situations beyond our control, such as transmission errors, unauthorised third-party access, or other similar causes.

If we receive a lawful request from regulators or other competent legal authorities, we may be required to disclose your personal data to them. Once disclosed under a legal obligation, we cannot control how those authorities handle, store, or protect your data.

Any information transmitted over the internet, including personal information, carries a risk of interception and is not completely secure. The Company cannot guarantee the security of any data transmitted online.

11. Links to third-party websites

This official website may include links to third‑party applications and websites. These parties are not our affiliates, and we do not control their content or practices. Our Privacy Policy does not apply to them. They maintain their own policies and procedures for collecting and processing personal data, and we are not responsible for their activities. Please use such links and services at your own discretion.

Before providing any personal data on an official website, read the company’s privacy policy. Ensure its data collection, use, and processing practices align with your preferences and priorities. Share information only directly with the service provider.

12. Policy Amendments

We may update or amend this policy at any time. Any changes will be communicated on the website and through other appropriate channels. The updated Privacy Policy will be posted on the official website and will take effect immediately upon publication, unless otherwise noted.

13. Your rights concerning personal data

You have full control and the final say over how your personal data is used, including the right to verify its accuracy, correct any errors, and choose to delete it or restrict the scope and nature of our processing.

This page provides EEA residents with information relevant to them:

Your personal data is protected in accordance with the rights described herein. You can exercise these rights immediately by emailing the address below.

Accessing Your Rights

Provided the personal data you have supplied is accurate, you may access it at any time. Any of your personal data we process is available to you and can therefore be verified.

You can request access to your personal data at any time for verification, and we will provide it in electronic form. If you request additional copies of the data we process about you beyond the initial copy, a reasonable fee may apply.

Rights granted by law and under the Privacy Policy must not infringe the rights of others. The company reserves the right to refuse or restrict access to personal data where such access would compromise the rights or freedoms of third parties.

Right to Rectify Inaccuracies

Any omissions or inaccuracies in your personal data may be corrected by you or by the Company so it can be processed properly.

Erasure Rights

You have the right to request deletion of your personal data in the following cases: 1) if it has been processed without your consent or outside applicable law; 2) if you ask us to remove it and the Company has no legal obligation to retain it; 3) if you object to our processing, even if lawful, where it is based on our legitimate interests or those of a third-party provider; and 4) if we are legally required to delete your data.

The right to deletion does not apply where retention is required to comply with EU or any member state laws, or where the data is necessary for the establishment, exercise, or defence of legal claims.

Right to Restrict Data Processing

You have the right to request a restriction on the processing of your personal information if you believe it is inaccurate.

If you request to restrict the use of your personal data, it will be deleted except in the following cases: 1) where compliance with the laws of the European Union or any Member State requires retention; 2) with your consent, where necessary for the establishment, exercise, or defense of legal claims; 3) to protect the rights of another natural person.

Data Portability Rights

You have the right to access and review any personal data you have provided, where you have consented to its collection and where processing is carried out by automated means.

You may request the transfer of some or all of your personal data to another company or organisation, where this is technically feasible. Exercising this right does not affect your right to the erasure of your data. However, we may decline a request if fulfilling it would infringe the rights or freedoms of another individual.

Right to object to data processing

Notwithstanding the Company’s right to pursue its legitimate interests, or those of a third-party service provider, you have the right to object to processing and request that it cease. This right does not apply where there is a compelling legal basis to continue processing, including for the establishment, exercise or defence of legal claims. In such cases, we may continue to process your personal data.

You may, at any time, request that your personal data not be processed for direct marketing purposes.

Your Right to Decline or Withdraw Consent

You may withdraw your consent to our processing of your personal data at any time, with immediate effect where feasible. This will not affect any processing carried out before you withdrew your consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any competent legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been infringed in connection with the processing of your personal data, you may submit a complaint to the competent regulatory or supervisory authority in any European Union Member State.

Section 13 outlines the circumstances in which your personal data rights may be limited under applicable European Union data protection laws or the laws of its Member States.

Upon receiving your request concerning your personal data and its processing, we will provide access to the information you have requested, as set out in Section 13 of this policy. We may extend the response period by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you within one month of receiving your request.

We will provide the requested information electronically at no charge, unless doing so would contravene the law or the provisions of Section 13. We may impose a reasonable fee or refuse requests that are unfounded, excessive, or repetitive.

For data protection and security, we may request additional proof of identity if we have reasonable doubts about the identity of the person submitting a personal data request.